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Why Virtual Reality Design Needs Empathetic Storytelling

Why Virtual Reality Design Needs Empathetic Storytelling

Using perspective to incite empathy.

Redesigning Las Vegas: Attracting Millennials

Redesigning Las Vegas: Attracting Millennials

Exploring the role of technology and innovative space concepts.

When Will the New York Times Hire Their First Customer Experience Designer?

When Will the New York Times Hire Their First Customer Experience Designer?

Experience trumps editorial excellence.

The Future of Retail Customer Experience

The Future of Retail Customer Experience

Bridging the Gap Between Physical and Virtual Realities

4 Values at the Heart of Good Experience Design

4 Values at the Heart of Good Experience Design

We’ve been hearing about “experiential marketing” and the “experience economy,” but what does it really mean to design a truly great customer experience? Here’s what we’ve learned.

How Beyoncé Made Market-Based Feminism Work

How Beyoncé Made Market-Based Feminism Work

“Feminist: a person who believes in the social, political, and economic equality of the sexes.” The above is an excerpt from ‘Flawless’ – a song from Beyoncé’s latest self-titled album, featuring Nigerian author Chimamanda Ngozi Adichie’s lecture on feminism.

Creating the New Man

Creating the New Man

Chivalry may not be dead, but today’s “modern man” is much different from days of old: he applies moisturizer and even wears makeup. While you may accept this as the norm (or find it shocking that we are even calling attention to it), it’s important to acknowledge it hasn’t always been this way. Sure our fathers applied Brut and Brylcreem, but these were basic items, commodities of sorts. Today it’s much more complicated.