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Can how people think, act, and feel in markets be designed?

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Designing Consumer AI
Designing Consumer AI

Register for the MSI Webinar.

AMA Design Thinking Virtual Conference
AMA Design Thinking Virtual Conference

Designing for marketing success.

About Markus

“One of the best-recognized experts studying high-tech consumer behavior” (WIRED).

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Recent Journal Articles

Masterclass

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The Secret to Bird Feeding

Designing AI Experiences

Speaking

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From Smart Homes to “Smart Families”
From Smart Homes to “Smart Families”

It's not about utility but identity.

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Algorithmic Customer Experiences
Algorithmic Customer Experiences

Creating transparent platforms.

 
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Top 10 Innovation Keynote Speakers
Top 10 Innovation Keynote Speakers

The Lavin Agency

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Research
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In the News
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Speaking
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Research

Discover my research on market creation and CX design.

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In the News

See the latest coverage of my work in print and news media.

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Speaking

Learn more about past and future speaking and events.

Latest Posts

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Managing IoT Experiences

Storytelling and beyond.

Future Prof: Digital and Critical

How not to become a thought leader.

What Does “Smart” Really Mean?

Smart consumers, homes, and families.

Latest Media

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Top 10 Innovation Keynote Speakers

The Lavin Agency

A Billionaire Starts a Retail Management School at McGill University

Bloomberg

A Year of Reckoning for Davos Man

Bloomberg

Latest Articles

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Contact

General Inquiries/Big Design Lab
Sarah McNeil, BDL

Speaking Inquiries/Conferences
Charles Yao, The Lavin Agency
 

Contact Markus

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