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Can how people think, act, and feel in markets be designed?

Designing AI Experiences

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From Smart Homes to “Smart Families”
From Smart Homes to “Smart Families”

It's not about utility but identity.

 
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Algorithmic Customer Experiences
Algorithmic Customer Experiences

Creating transparent platforms.

About Markus

“One of the best-recognized experts studying high-tech consumer behavior” (WIRED).

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Masterclass

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Designing Consumer AI
Designing Consumer AI

Register for the MSI Webinar.

AMA Design Thinking Virtual Conference
AMA Design Thinking Virtual Conference

Designing for marketing success.

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Top 10 Innovation Keynote Speakers
Top 10 Innovation Keynote Speakers

The Lavin Agency

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Research
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In the News
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Speaking
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Research

Discover my research on market creation and CX design.

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In the News

See the latest coverage of my work in print and news media.

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Speaking

Learn more about past and future speaking and events.

Latest Posts

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Managing IoT Experiences

Storytelling and beyond.

Future Prof: Digital and Critical

How not to become a thought leader.

What Does “Smart” Really Mean?

Smart consumers, homes, and families.

Latest Media

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Top 10 Innovation Keynote Speakers

The Lavin Agency

A Billionaire Starts a Retail Management School at McGill University

Bloomberg

A Year of Reckoning for Davos Man

Bloomberg

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Contact

General Inquiries/Big Design Lab
Sarah McNeil, BDL

Speaking Inquiries/Conferences
Charles Yao, The Lavin Agency
 

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