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Designing AI Experiences

About Markus

Markus Giesler is an award-winning consumer researcher, columnist, and consultant.

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Customer Experience Design (MBA)

My amazing MKTG 6800: Customer Experience Design students at the American Marketing Association. Learn more about my classroom.

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Designing Platform Experiences

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About this Blog

Over 200,000 people visited bigdesignlab.com last month to learn how culture can help design markets and customer experiences from Markus Giesler and regular guest contributors including his Customer Experience Design students. Syndicated by the American Marketing Association, Marketing Magazine, Huff Post, and Apple News. To learn more about what drives these insights, explore Markus' research.

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