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Thank You, Class of 2017!

 

Teaching Customer Experience Design in the Schulich courtyard.


 

Customer
Experience
Design

According to Salesforce's 2017 "State of Marketing" Report, the customer experience is not just a focus of marketers but has become their central emphasis. Enrol in this MBA course, the first of its kind in the world, to excel in this new paradigm. Learn the key elements of effective customer experience design and delivery and how to create a captivating customer experience that is truly greater than the sum of its parts.

 

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Latest Student Insight

How Human is Too Human for AI

What Students Say

This course has completely transformed my approach to marketing.
— Jacqueline Tsekouras (CED 2015), Snap Inc.

Very relevant to my current situation, and challenges ahead!
— Anonymous Student Comment, May 2016

Meet Members of the Class of 2017

 

About the Course

MKTG 6800: Customer Experience Design is the world's first MBA course on the subject, designed by Schulich marketing professor Markus Giesler. It is exclusive to students enrolled in Schulich's MBA program and constantly updated in close dialogue with Big Design Lab member organizations that frequently hire from the course.

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Home of MKTG 6800: Customer Experience Design

Since 2015, the American Marketing Association has been featuring the course in a weekly MBA student insight column that has reached tens of thousands of marketing executives and researchers globally. The course has also been featured by Poets & Quants, Marketing Mag, Huff Post, FT, Financial Post and many other media outlets.


 


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More from #CX17

Designing the Smart City

 

Proprietary Case Studies

Dating Julia (Part 1, 2, and 3), Nespresso's Experiential Ecosystem, James Bond and Heineken, Uber’s Platform Experience, Amazon Hybrid Retail, Botox Cosmetic, Elon Musk’s Tesla, Etsy’s Experience Economy, Bosch Babies, Nordstrom Goes to Canada, Sizing Brandy Melville, Expanding Yorkdale Mall, Williams-Sonoma's Family Table, Nest Thermostat Partnerships, The Kempinski Obersalzberg

 

 
 


Acknowledgments

This course has greatly benefited from the generous support and feedback of Marketing Magazine’s current and former Editors-in-Chief Shane Schick and David Thomas, the American Marketing Association (AMA) CEO Russ Klein and the Academic Council, AMA's Matt Weingarden and Chris Bartone, Jag Sheth and the Sheth Foundation, Joe Pine, John Deighton, and all Big Design Lab Members.
 

 

 

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