emotional branding

What Gives Red Bull Wings? Creating a Successful Market-Oriented Organization

What Gives Red Bull Wings? Creating a Successful Market-Oriented Organization

There is no question that from its inception, Red Bull has been an extremely special company. (Thompson, Rindfleisch, and Arsel 2006) at every touch point. But that’s not all; Red Bull takes a market-orientation and customer experience design approach, radiating the brand from the inside out. 

4 Values at the Heart of Good Experience Design

4 Values at the Heart of Good Experience Design

We’ve been hearing about “experiential marketing” and the “experience economy,” but what does it really mean to design a truly great customer experience? Here’s what we’ve learned.

Teaching Consumers How to Rationalize on Your Behalf

Teaching Consumers How to Rationalize on Your Behalf

Focus group: Why are you using Botox? I use Botox because it’s so much cheaper and more effective than makeup, but also less painful than plastic surgery. Right? Probably wrong.