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Research

Discover my research on market creation and CX design.

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In the News

See the latest coverage of my work in print and news media.

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Speaking

Learn more about past and future speaking and events.

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Managing IoT Experiences

Storytelling and beyond.

Future Prof: Digital and Critical

How not to become a thought leader.

What Does “Smart” Really Mean?

Smart consumers, homes, and families.

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A Tesla Is Not Just a Car for Elon Musk’s Superfans

Motherboard

The Nostalgia for Socialism in the Age of Consumerism

The Conversation

AI marketers need to consider: Who’s the master and who’s the servant?

York University Brainstorm

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Contact

General Inquiries/Big Design Lab
Sarah McNeil, BDL

Speaking Inquiries/Conferences
Charles Yao, The Lavin Agency
 

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