An overview of researcher- and practitioner-facing blog posts published since 2014.
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2024
- Oct 11, 2024 Let’s Learn Together in NYC Oct 11, 2024
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2021
- Aug 24, 2021 15 Minutes on the Job Market Aug 24, 2021
- May 1, 2021 Designing a University Home Office May 1, 2021
- Mar 6, 2021 Nine Free CCT Papers in JCR Mar 6, 2021
- Feb 6, 2021 What’s your Zoom setup? Feb 6, 2021
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2020
- Oct 22, 2020 AI can create serious problems for consumers and societies. Oct 22, 2020
- Sep 4, 2020 Designing Concept Visuals in Consumer Research Sep 4, 2020
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2019
- Oct 7, 2019 Designing Non-Creepy AI Experiences Oct 7, 2019
- Jul 31, 2019 Is Ethical Consumerism Powerful? Jul 31, 2019
- Jul 8, 2019 Remembering Sidney J. Levy Jul 8, 2019
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2018
- Oct 29, 2018 Managing IoT Experiences Oct 29, 2018
- Jul 6, 2018 Future Prof: Digital and Critical Jul 6, 2018
- Apr 30, 2018 What Does “Smart” Really Mean? Apr 30, 2018
- Mar 28, 2018 Consuming Interests Mar 28, 2018
- Mar 21, 2018 What Makes Us Buy Into AI? Mar 21, 2018
- Mar 7, 2018 Reject Your Customers Now Mar 7, 2018
- Jan 3, 2018 Rethinking Cinema Experiences Jan 3, 2018
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2017
- Dec 15, 2017 Orchestrating a New Subway Experience Dec 15, 2017
- Dec 9, 2017 How Human is Too Human for AI Dec 9, 2017
- Dec 5, 2017 Design for Consumer Happiness, Not Choice Dec 5, 2017
- Nov 30, 2017 Why Virtual Reality Design Needs Empathetic Storytelling Nov 30, 2017
- Nov 26, 2017 Designing the Smart City Nov 26, 2017
- Nov 21, 2017 Trust Me… I’m Amazon! Nov 21, 2017
- Nov 16, 2017 Why Are Consumers Smart Home Skeptical? Nov 16, 2017
- Nov 5, 2017 Wellbeing as a Religion Nov 5, 2017
- Oct 19, 2017 Interview: Analog Resistance Oct 19, 2017
- Sep 11, 2017 Designing Multi-Sensory Restaurant Experiences Sep 11, 2017
- Jun 26, 2017 SummerBreak 2017 CX Reads Jun 26, 2017
- Jun 18, 2017 Public Transit as a CX Design Opportunity Jun 18, 2017
- May 10, 2017 Disney and the Magic of Wearables May 10, 2017
- Apr 15, 2017 Should Watching TV Be a Social Experience? Apr 15, 2017
- Mar 24, 2017 AI: Customer of the Future Mar 24, 2017
- Mar 6, 2017 Algorithmic Customer Experiences Mar 6, 2017
- Feb 2, 2017 Redesigning Las Vegas: Attracting Millennials Feb 2, 2017
- Jan 14, 2017 Creating the Ultimate Luxury Fashion Customer Experience Jan 14, 2017
- Jan 3, 2017 2017: Designing Experiences of Hope Jan 3, 2017
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2016
- Dec 29, 2016 Alexa, are you a feminist? Dec 29, 2016
- Dec 19, 2016 When Will the New York Times Hire Their First Customer Experience Designer? Dec 19, 2016
- Dec 6, 2016 The Future of Retail Customer Experience Dec 6, 2016
- Nov 23, 2016 Personalizing Product Placement Nov 23, 2016
- Nov 14, 2016 "Trump's Election Is Good For..." Nov 14, 2016
- Nov 10, 2016 From Smart Homes to “Smart Families” Nov 10, 2016
- Oct 31, 2016 #Trending Machine Oct 31, 2016
- Oct 18, 2016 Making Banking Intimate Oct 18, 2016
- Sep 23, 2016 Customer Experience Spaces Sep 23, 2016
- Jun 29, 2016 How Marketers Brought Britain to Brexit Jun 29, 2016
- Jun 4, 2016 Disruption by Design Jun 4, 2016
- Apr 14, 2016 Who is re-designing your sleep? Apr 14, 2016
- Apr 11, 2016 Service Optimization Isn't Experience Design Apr 11, 2016
- Apr 1, 2016 Tesla's Chief Driver of Success: Masculinity Apr 1, 2016
- Mar 22, 2016 The Buzzfeedication of Business School Mar 22, 2016
- Mar 21, 2016 Redesigning Retail into a Destination Mar 21, 2016
- Mar 10, 2016 Redesigning Emergency Rooms into Experience Rooms Mar 10, 2016
- Mar 3, 2016 Follow Your Nose to Enhanced Customer Experiences Mar 3, 2016
- Feb 16, 2016 Lane Bryant: Creating a Body Positive Customer Experience Feb 16, 2016
- Feb 6, 2016 Designing an Anti-Hero Brand Feb 6, 2016
- Jan 26, 2016 Creating In-Game Customer Experiences Jan 26, 2016
- Jan 21, 2016 Should You Invest in Empathetic Consumers? Jan 21, 2016
- Jan 9, 2016 Eataly's Third Place and the Customer Experience Jan 9, 2016
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2015
- Dec 31, 2015 Leaning In Together: Empowering Women Through Advertising Dec 31, 2015
- Dec 22, 2015 Experiencing the Charm Behind the Pandora Charms Dec 22, 2015
- Dec 14, 2015 What Brands Can Learn from Gen Snapchat Dec 14, 2015
- Dec 7, 2015 Redesigning Facebook’s ‘Like’ Dec 7, 2015
- Nov 29, 2015 Emotional Branding and Cause-Marketing: The Ideal Partnership Nov 29, 2015
- Nov 19, 2015 What Gives Red Bull Wings? Creating a Successful Market-Oriented Organization Nov 19, 2015
- Oct 16, 2015 Building Retro Brands: Harley Davidson and the 4 As Oct 16, 2015
- Oct 13, 2015 Artificial Intelligence as a Customer Experience Oct 13, 2015
- Oct 5, 2015 Going Legit: Marketing as a Social Designer Oct 5, 2015
- Sep 25, 2015 The Benefits of Integrated Scholarship Sep 25, 2015
- Sep 23, 2015 The Volkswagen Crisis: What's Next? Sep 23, 2015
- Sep 16, 2015 Is there a Science Behind Reality Distortion Fields? Sep 16, 2015
- Aug 18, 2015 Google’s New Alphabet: Big Design from A to Z Aug 18, 2015
- Jun 19, 2015 Sidney J. Levy on Marketing: An Intellectual Biography Jun 19, 2015
- Jun 9, 2015 Consuming in Canada Jun 9, 2015
- Jun 8, 2015 Will Apple Change the Music Market (Again)? Jun 8, 2015
- May 24, 2015 Why Is My Smart Home So Stupid? May 24, 2015
- May 6, 2015 What's Inside a Tesla Battery, Sociologically? May 6, 2015
- Apr 22, 2015 TEDx YorkU: The Secret to Bird Feeding Apr 22, 2015
- Apr 14, 2015 What Makes Apple Watch Tick? Apr 14, 2015
- Apr 9, 2015 What Nurtures Confident Entrepreneurs? Apr 9, 2015
- Mar 31, 2015 The Tidal Wave That Wouldn't Turn Mar 31, 2015
- Feb 19, 2015 4 Values at the Heart of Good Experience Design Feb 19, 2015
- Feb 10, 2015 Valentine's Day: A Global Perspective Feb 10, 2015
- Feb 5, 2015 How to Design a Sharing Market Feb 5, 2015
- Jan 30, 2015 What Makes MBAs Stand Out? Jan 30, 2015
- Jan 20, 2015 How Beyoncé Made Market-Based Feminism Work Jan 20, 2015
- Jan 16, 2015 Adjusting Your Marketing Across Cultures Jan 16, 2015
- Jan 15, 2015 Target Canada: Why It Failed Jan 15, 2015
- Jan 12, 2015 Creating the New Man Jan 12, 2015
- Jan 2, 2015 My 5 Most Read Blogs in 2014 Jan 2, 2015
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2014
- Dec 23, 2014 How Silent Night Rose to Fame Dec 23, 2014
- Dec 15, 2014 The Sociology of Annoying Xmas Songs Dec 15, 2014
- Dec 12, 2014 McDonald's Marketing Misery Dec 12, 2014
- Dec 8, 2014 How Disney Has Inspired Loyalty and Love Dec 8, 2014
- Dec 1, 2014 Re-Envisioning Marketing: One Chocolate Bar at a Time Dec 1, 2014
- Dec 1, 2014 Boutiquification Strategy Dec 1, 2014
- Nov 30, 2014 Customer Experience is the New Marketing Nov 30, 2014
- Nov 27, 2014 Marketing the Moon: Four Strategies Nov 27, 2014
- Nov 26, 2014 Putting the Magic in CMO Nov 26, 2014
- Nov 24, 2014 The Power of Objects in Customer Experience Design Nov 24, 2014
- Nov 19, 2014 Love (and the Market) Actually Nov 19, 2014
- Nov 17, 2014 Designing Retail for Women Nov 17, 2014
- Nov 12, 2014 CX Design: Strategy Beyond Theatrics Nov 12, 2014
- Nov 11, 2014 How Music Became an Experience (Again) Nov 11, 2014
- Nov 4, 2014 'Alex from Target': Can I Do This With My Brand? Nov 4, 2014
- Nov 3, 2014 How Marketers Made (and Remade) Diamonds a Girl’s Best Friend Nov 3, 2014
- Oct 31, 2014 Zombie Brands: The Science Behind Undead Market Icons Oct 31, 2014
- Oct 28, 2014 Apple Pay, CurrentC, and the Normalization of Credit/Debt Oct 28, 2014
- Oct 27, 2014 When Brands Banter: Designing Doppelgänger Images Oct 27, 2014
- Oct 17, 2014 Why Brandy Melville Should Listen to Its Plus-Size Fans Oct 17, 2014
- Oct 16, 2014 Netflix's Transformation: Big Data vs. Big Design Oct 16, 2014
- Oct 14, 2014 Teaching Consumers How to Rationalize on Your Behalf Oct 14, 2014
- Sep 29, 2014 Kurzbiografie zum Seminar Sep 29, 2014
- Sep 25, 2014 Bendgate: 5 Things Apple Will Do Next Sep 25, 2014
- Sep 16, 2014 Re-envisioning Marketing: One Assemblage at a Time (Schulich Spotlight on Research 2014) Sep 16, 2014
- Jun 30, 2014 Thoughts on the AMA-Sheth Foundation Doctoral Consortium and the Importance of Sub(Field) Friendships Jun 30, 2014
- Feb 12, 2014 The 40 Most Outstanding B-School Profs Under 40 In The World (Poets & Quants) Feb 12, 2014