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Discover my research on market creation and CX design.
See the latest coverage of my work in print and news media.
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Storytelling and beyond.
How not to become a thought leader.
Smart consumers, homes, and families.
The Lavin Agency
Journal of Consumer Research
General Inquiries/Big Design LabSarah McNeil, BDL
Speaking Inquiries/ConferencesCharles Yao, The Lavin Agency