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Winter AMA Marketing Educators' Conference 2017


Big Design

Over 200,000 people visited last month to learn how culture can help design markets and customer experiences from myself and regular guest contributors including my talented Customer Experience Design students. Syndicated by the American Marketing Association, Marketing Magazine, Huffington Post, and Apple News. To learn more about what drives these insights, explore my research.

What is big design?


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Designing AI Experiences

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Customer Experience Design (MBA)

My amazing MKTG 6800: Customer Experience Design students at the American Marketing Association. Learn more about my classroom.

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Designing Platform Experiences

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