Over 200,000 people visited bigdesignlab.com last month to learn how culture can help design markets and customer experiences from Markus Giesler and regular guest contributors including his Customer Experience Design students. Syndicated by the American Marketing Association, Marketing Magazine, Huff Post, and Apple News. To learn more about what drives these insights, explore Markus' research.
Stories liked by Big Design Lab members
Designing Platform Experiences
The Case of Supreme.
The passenger journey.
Combating deal culture.
A conversation with Aric Rindfleisch.
The dining experience is no longer just about food.
Posts to take with you.
Public transit has an image problem. How can we fix it?
How can wearable devices go mainstream?
The traditional concept of TV experience can no longer exist.
Exploring the role of technology and innovative space concepts.
Firms can use hope-crafting strategies to enhance customer experience and drive loyalty.
Will your AI reinforce or transcend gender distinctions?
Experience trumps editorial excellence.
Your most read and liked customer experience design stories.
Bridging the Gap Between Physical and Virtual Realities
Harnessing the power of living spaces.
There is a new media trope in town and it sucks.
Redefining the vending machine customer experience.
Fintech and the customer experience.