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2021
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2020
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2019
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2018
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2017
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Dec 15, 2017
Orchestrating a New Subway Experience
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Dec 9, 2017
How Human is Too Human for AI
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Dec 5, 2017
Design for Consumer Happiness, Not Choice
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Nov 30, 2017
Why Virtual Reality Design Needs Empathetic Storytelling
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Nov 26, 2017
Designing the Smart City
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Nov 21, 2017
Trust Me… I’m Amazon!
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Nov 16, 2017
Why Are Consumers Smart Home Skeptical?
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Nov 5, 2017
Wellbeing as a Religion
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Oct 19, 2017
Interview: Analog Resistance
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Sep 11, 2017
Designing Multi-Sensory Restaurant Experiences
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Jun 26, 2017
SummerBreak 2017 CX Reads
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Jun 18, 2017
Public Transit as a CX Design Opportunity
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May 10, 2017
Disney and the Magic of Wearables
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Apr 15, 2017
Should Watching TV Be a Social Experience?
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Mar 24, 2017
AI: Customer of the Future
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Mar 6, 2017
Algorithmic Customer Experiences
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Feb 2, 2017
Redesigning Las Vegas: Attracting Millennials
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Jan 14, 2017
Creating the Ultimate Luxury Fashion Customer Experience
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Jan 3, 2017
2017: Designing Experiences of Hope
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2016
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Dec 29, 2016
Alexa, are you a feminist?
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Dec 19, 2016
When Will the New York Times Hire Their First Customer Experience Designer?
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Dec 9, 2016
Best of Big Design 2016
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Dec 6, 2016
The Future of Retail Customer Experience
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Nov 23, 2016
Personalizing Product Placement
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Nov 14, 2016
"Trump's Election Is Good For..."
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Nov 10, 2016
From Smart Homes to “Smart Families”
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Oct 31, 2016
#Trending Machine
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Oct 18, 2016
Making Banking Intimate
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Sep 23, 2016
Customer Experience Spaces
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Jun 29, 2016
How Marketers Brought Britain to Brexit
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Jun 4, 2016
Disruption by Design
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Apr 14, 2016
Who is re-designing your sleep?
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Apr 11, 2016
Service Optimization Isn't Experience Design
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Apr 1, 2016
Tesla's Chief Driver of Success: Masculinity
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Mar 22, 2016
The Buzzfeedication of Business School
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Mar 21, 2016
Redesigning Retail into a Destination
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Mar 10, 2016
Redesigning Emergency Rooms into Experience Rooms
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Mar 3, 2016
Follow Your Nose to Enhanced Customer Experiences
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Feb 16, 2016
Lane Bryant: Creating a Body Positive Customer Experience
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Feb 6, 2016
Designing an Anti-Hero Brand
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Jan 26, 2016
Creating In-Game Customer Experiences
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Jan 21, 2016
Should You Invest in Empathetic Consumers?
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Jan 9, 2016
Eataly's Third Place and the Customer Experience
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Jan 4, 2016
Best of Big Design in 2015
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2015
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Dec 31, 2015
Leaning In Together: Empowering Women Through Advertising
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Dec 22, 2015
Experiencing the Charm Behind the Pandora Charms
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Dec 14, 2015
What Brands Can Learn from Gen Snapchat
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Dec 7, 2015
Redesigning Facebook’s ‘Like’
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Nov 29, 2015
Emotional Branding and Cause-Marketing: The Ideal Partnership
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Nov 19, 2015
What Gives Red Bull Wings? Creating a Successful Market-Oriented Organization
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Oct 16, 2015
Building Retro Brands: Harley Davidson and the 4 As
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Oct 13, 2015
Artificial Intelligence as a Customer Experience
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Oct 5, 2015
Going Legit: Marketing as a Social Designer
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Sep 25, 2015
The Benefits of Integrated Scholarship
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Sep 23, 2015
The Volkswagen Crisis: What's Next?
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Sep 16, 2015
Is there a Science Behind Reality Distortion Fields?
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Aug 18, 2015
Google’s New Alphabet: Big Design from A to Z
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Jun 19, 2015
Sidney J. Levy on Marketing: An Intellectual Biography
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Jun 9, 2015
Consuming in Canada
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Jun 8, 2015
Will Apple Change the Music Market (Again)?
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May 24, 2015
Why Is My Smart Home So Stupid?
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May 6, 2015
What's Inside a Tesla Battery, Sociologically?
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Apr 22, 2015
TEDx YorkU: The Secret to Bird Feeding
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Apr 14, 2015
What Makes Apple Watch Tick?
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Apr 9, 2015
What Nurtures Confident Entrepreneurs?
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Mar 31, 2015
The Tidal Wave That Wouldn't Turn
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Feb 19, 2015
4 Values at the Heart of Good Experience Design
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Feb 10, 2015
Valentine's Day: A Global Perspective
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Feb 5, 2015
How to Design a Sharing Market
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Jan 30, 2015
What Makes MBAs Stand Out?
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Jan 20, 2015
How Beyoncé Made Market-Based Feminism Work
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Jan 16, 2015
Adjusting Your Marketing Across Cultures
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Jan 15, 2015
Target Canada: Why It Failed
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Jan 12, 2015
Creating the New Man
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Jan 2, 2015
My 5 Most Read Blogs in 2014
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2014
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Dec 23, 2014
How Silent Night Rose to Fame
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Dec 15, 2014
The Sociology of Annoying Xmas Songs
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Dec 12, 2014
McDonald's Marketing Misery
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Dec 8, 2014
How Disney Has Inspired Loyalty and Love
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Dec 1, 2014
Re-Envisioning Marketing: One Chocolate Bar at a Time
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Dec 1, 2014
Boutiquification Strategy
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Nov 30, 2014
Customer Experience is the New Marketing
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Nov 27, 2014
Marketing the Moon: Four Strategies
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Nov 26, 2014
Putting the Magic in CMO
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Nov 24, 2014
The Power of Objects in Customer Experience Design
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Nov 19, 2014
Love (and the Market) Actually
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Nov 17, 2014
Designing Retail for Women
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Nov 12, 2014
CX Design: Strategy Beyond Theatrics
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Nov 11, 2014
How Music Became an Experience (Again)
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Nov 4, 2014
'Alex from Target': Can I Do This With My Brand?
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Nov 3, 2014
How Marketers Made (and Remade) Diamonds a Girl’s Best Friend
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Oct 31, 2014
Zombie Brands: The Science Behind Undead Market Icons
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Oct 28, 2014
Apple Pay, CurrentC, and the Normalization of Credit/Debt
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Oct 27, 2014
When Brands Banter: Designing Doppelgänger Images
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Oct 17, 2014
Why Brandy Melville Should Listen to Its Plus-Size Fans
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Oct 16, 2014
Netflix's Transformation: Big Data vs. Big Design
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Oct 14, 2014
Teaching Consumers How to Rationalize on Your Behalf
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Sep 29, 2014
Just Why Is Ello So Naive?
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Sep 25, 2014
Bendgate: 5 Things Apple Will Do Next
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Sep 16, 2014
Re-envisioning Marketing: One Assemblage at a Time (Schulich Spotlight on Research 2014)
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Jun 30, 2014
Thoughts on the AMA-Sheth Foundation Doctoral Consortium and the Importance of Sub(Field) Friendships
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Feb 12, 2014
The 40 Most Outstanding B-School Profs Under 40 In The World (Poets & Quants)