Thank you for reading my blog this year! Here are the five blog stories from 2016 you read and liked the most. Also have a look at what my amazing Customer Experience Design students have written for the American Marketing Association this year. And don't forget to subscribe to my Big Design mailing list. Have a wonderful holiday and please come back in 2017!
Sometimes industries take a really long time to change. Consider all the terrible taxi rides we took until we had Uber. Or add the time you spent in overpriced hotel rooms until we had Airbnb.
The idea that empathetic companies – those that “step outside of themselves” and “walk in someone else's shoes” - are more successful and more likely to discover opportunities for growth isn’t new. But if empathy yields benefits on the production side, what about the consumption side?
Researchers at York University’s Schulich School of Business say they may be close to creating a way to analyze data and create a way for marketers to see how consumers might create negative mirror-images of them online, in social media or elsewhere.
As marketing professors, one who voted to remain in the EU while the other was born and grew up in its economic powerhouse Germany, we asked ourselves: what role did marketing play in delivering last week’s Brexit result?
There is a new media trope in town and it's called "Trump's election is good for..."
Bonus I: Most REad Media Story 2016
Consumer researchers have learned that our consumption patterns reflect our biased moral framework — we are what we consume.
BONUS II: MOST READ CED Student STORY 2016
Banks need to integrate Fintech and embrace innovation, such as app and human integration, which can provide customers with an intimate experience.
BONUS III: MOST Liked by Lab Members 2016
The language we use to explain successful customer experiences is always the same: “cool,” “captivating,” “convenient,” “premium.” But a look into other fields and the big design lab suggests that there is much more than meets the eye.